FAQ

1. How do I place an order?

  • You can order directly on this website: mrlongtoys.com
  • Or watch more product videos via social media channels such as:
  • Facebook | Instagram | Tiktok | Youtube

2. How can I get a coupon?

  • If you are a first time buyer, I have a 5% discount coupon.
  • Please enter MRLONG05 at checkout, wish you a good shopping experience on the website

3. Should I sign up for a membership?

  • You can absolutely buy without registering
  • However, if you want to easily control your orders, change your phone number, address, email… then register as a member
  • In addition, I often send discount coupons on holidays as a gift to all customers who love my products

4. Do you ship internationally?

  • Yes, we offer worldwide shipping. The cost depends on your location
  • However, I am working with a local shipping company and the best price I have received is $6 and may change in the future.
  • Of course, if your order is over $75, shipping is free

5. How long is the shipping time?

  • Shipping companies usually deliver in large quantities, so the delivery time will be quite long, from 12-14 days.
  • Understanding that, I have packaged the product very carefully to avoid damage.
  • In addition, I will always send the tracking number via email so you can track the order journey.

6. Can I return or exchange a product?

  • Within 30 days, you can completely exchange or return the product
  • Please contact email: mrlongtoys@gmail.com
  • And send the product to the address:
  • Recipient: Mr. Long
  • Phone: (+84) 974 297 095
  • Address: An Thai Market, An Cu Commune, Cai Be District, Tien Giang Province, Vietnam
  • Postal code: 860000

7. Refund Policy

  • Although I am a small shop, I promise to refund 100% of the money for any defective products when they reach you.
  • Instructions:
  1. Send me the invoice and pictures of the defective product via email mrlongtoys@gmail.com
  2. I will try to respond within 24 hours
  3. Agree on the solution and payment method
  4. Proceed to payment and wait for customer confirmation
  5. Complete

8. How can I contact you?

  • You can reach us via email or on our social media platforms. We aim to respond within 24 hours.

9. Do you accept bulk orders?

  • Yes, we accept bulk orders for events or businesses. Contact us to discuss pricing and timelines.

 

If you have any other questions, please contact me via email mrlongtoys@gmail.com